Privacy Policy
We're committed to protecting your privacy and ensuring the security of your personal information.
GDPR Compliant
Full compliance with UK GDPR and Data Protection Act 2018
ICO Registered
Registered with the Information Commissioner's Office
Your Rights
Complete control over your personal data
Privacy Policy & Data Protection
How we collect, use, and protect your personal information
1. Introduction
Firwood Homes Limited ("Firwood Homes", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, use our services, or interact with us.
ICO Registration
We are registered with the Information Commissioner's Office (ICO) under registration number [ICO REGISTRATION NUMBER].
2. Data Controller Information
Data Controller
Firwood Homes Limited
Company Registration: [COMPANY NUMBER]
ICO Registration: [ICO REGISTRATION NUMBER]
Data Protection Contact
3. Legal Basis for Processing
We process your personal data under the following legal bases as defined by UK GDPR:
4. Information We Collect
Account Information
- Name
- Email address
- Phone number
- Password (encrypted)
- Profile preferences
Property Inquiries
- Contact details
- Viewing preferences
- Property interests
- Special requirements
Purchase Information
- Identity documents
- Financial information
- Solicitor details
- Previous addresses
Website Usage
- IP address
- Browser information
- Pages visited
- Click patterns
- Device identifiers
5. How We Use Your Information
5.1 Primary Purposes
Property Sales and Services
- Processing property reservations and sales
- Arranging property viewings
- Providing customer support and aftercare
- Managing construction and completion processes
Marketing and Communications
- Sending newsletters and property updates
- Providing information about new developments
- Inviting to events and promotional activities
- Conducting market research and surveys
6. Data Sharing and Disclosure
6.1 Service Providers and Partners
We may share your information with trusted third parties who help us provide our services:
Professional Services
- • Solicitors and conveyancers
- • Mortgage brokers and financial advisers
- • Estate agents and property marketers
- • Surveyors and valuers
Construction & Support
- • Building contractors and subcontractors
- • Warranty providers
- • IT service providers
- • Customer support systems
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
8. Your Rights Under UK GDPR
Right of Access
Request copies of your personal data
Right to Rectification
Request correction of inaccurate data
Right to Erasure
Request deletion of your personal data
Right to Restrict Processing
Limit how we process your data
Right to Data Portability
Transfer your data to another organisation
Right to Object
Object to processing for legitimate interests
Exercising Your Rights
To exercise any of your rights, contact us using the details in Section 2. We will respond within one month and verify your identity before processing requests.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data:
Encryption
Data encrypted in transit and at rest
Access Controls
Secure authentication and authorization
Staff Training
Regular data protection training
10. Marketing Communications
10.1 Email Marketing
We may send you marketing emails if you have provided consent, or you are an existing customer and we use soft opt-in for similar products/services.
10.2 Opting Out
You can opt out of marketing communications by using the unsubscribe link in emails, updating your account preferences, or contacting our data protection team.