Terms & Conditions

1. Introduction

Welcome to Firwood Homes Limited ("Firwood Homes", "we", "us", or "our"). These Terms and Conditions ("Terms") govern your use of our website located at firwoodhomes.com and any related services provided by Firwood Homes Limited.

By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. Company Information

3. Website Usage

3.1 Permitted Use

You may use our website for lawful purposes only. You agree not to use the website:

• In any way that violates any applicable local, national, or international law or regulation
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs
• To impersonate or attempt to impersonate Firwood Homes, our employees, another user, or any other person or entity

3.2 Account Registration

To access certain features of our website, you may need to create an account. You are responsible for:

• Maintaining the confidentiality of your account information
• All activities that occur under your account
• Notifying us immediately of any unauthorised use of your account

4. Property Information and Disclaimers

4.1 Property Particulars

All property descriptions, floor plans, photographs, and other materials on our website are provided for illustration purposes only. We make reasonable efforts to ensure accuracy, but:

• Dimensions are approximate and should not be relied upon for furnishing purposes
• Photographs may show decorative items not included in the sale
• Floor plans are not to scale and are for identification purposes only
• Computer-generated images are indicative and may not reflect the final appearance

4.2 Planning and Development

• All planning applications and building regulations approvals are subject to relevant authorities' decisions
• Development timescales are estimates and may change due to circumstances beyond our control
• We reserve the right to alter specifications, floor plans, or designs in accordance with building regulations or planning requirements

5. Purchasing and Reservations

5.1 Reservation Process

• All reservations are subject to contract and status
• A reservation fee may be required to secure a property
• Reservations do not constitute a binding contract and may be withdrawn

5.2 Financial Arrangements

• Mortgages are subject to status and lending criteria
• We are not mortgage advisers and recommend seeking independent financial advice
• Any mortgage quotations are indicative only

6. Promotional Offers and Schemes

6.1 General Terms

• All offers are subject to terms and conditions
• Offers may be withdrawn at any time without notice
• Offers cannot typically be used in conjunction with other promotions
• Offers are subject to availability and may apply to selected properties only

6.2 Part Exchange

Where offered, part exchange schemes are subject to property valuation and survey, eligibility criteria, maximum value limits, and independent legal advice requirements.

7. Intellectual Property Rights

All content on our website, including text, graphics, logos, images, and software, is owned by or licensed to Firwood Homes and is protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable licence to access and use our website for personal, non-commercial purposes only.

8. Limitation of Liability

8.1 General Exclusions

To the fullest extent permitted by law, Firwood Homes excludes all liability for:

• Any loss of profit, business, or revenue
• Any loss of business opportunity or goodwill
• Any indirect, consequential, or special damages
• Any loss arising from website unavailability or technical issues

8.2 Consumer Rights

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

9. Complaints and Dispute Resolution

9.1 Customer Service

If you have any complaints or concerns, please contact us:

9.2 Industry Ombudsman

As a registered home builder, we are members of relevant industry schemes and ombudsman services. Details of these schemes are available upon request.

10. Governing Law and Jurisdiction

These Terms are governed by English law. Any disputes arising from these Terms or your use of our website will be subject to the exclusive jurisdiction of the English courts.

11. Contact Information

For questions about these Terms and Conditions, please contact us: